Better Business, Better Life Newsletter – Issue 22

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Here’s this week’s business tip, life hack & find of the week… And don’t forget the inspirational quote, which you can download as a wallpaper or lock screen for your phone.

As always, if you find great things that you’d like to share then feel free to email me for inclusion in one of my weekly newsletters.


Don’t stop now!

I understand how difficult it might be right now – the uncertainty of rolling lockdowns…

And having spoken to all of my clients over the last couple of days, I understand that it is affecting different businesses in different ways.

It’s pleasing to see my long-term EOS clients are all managing it well, with the structure & focus that EOS brings.

Some, who are still on the beginning of their journey, are feeling hesitant & the thought of doing Virtual sessions can be off-putting & we’re working through how we can make this work for them.

Again, I get this. And if I’m honest, virtual sessions require a huge amount of energy from me – much more than in-person, however after doing these for close to 19 months now (I did the first virtual session before the world closed down & EOS realised that virtual would become a thing!), I have learned with each session that I do.

With a mixture of technology & good, old fashioned whiteboards & a workshop space that is set up perfectly with hardware for online/virtual sessions, I think I can just about replicate the ‘in-person’ experience.’

And now that I have overseas clients & teams that are spread around the world, it is becoming more common, even without lockdowns.

The only thing you miss out on is the snacks (which your waistline might thank you for) & the bar at the end of the session (which your liver might be grateful for too!)

I’ve done over 20 virtual EOS sessions, 4 in the last month & they’ve been great. Exhausting? Yes. But still got the same outcomes & we still had fun!

So, don’t let virtual hold you back from your journey. If you’ve got issues, they won’t go away, so let’s start dealing with them – it’s a perfect time to work ON the business rather than IN the business.

And if you’re still feeling hesitant, then take a look at the following.

Justine started her EOS journey with me back in April 2020 – just after the first lockdown was announced. She wanted to postpone & start when things were more settled & I talked to her about the benefits of starting in the middle of the crisis.

To her credit, she decided to take that advice & start on the journey & virtual wasn’t an issue for her as her whole business was virtual – for me, it was a huge learning curve, but one that I am glad I went on.

Here are some of the benefits to starting now:

  • You can identify & work through both issues & opportunities – long-term & short-term
  • It can really focus the team on what we need to do right now
  • EOS Implementation is about generating revenue so the sooner you start, the better it is for your business
  • Your team might well have more time to work on the business than during ‘normal’ times

Watch this video to see Justine’s side of the story & where she is now – 18 months down the EOS track:

And remember the best time to start implementing EOS was before today. The 2nd best time is now!

I have some time free to chat to you about EOS if you’re keen to learn more.


Sack those family members & create a better life for the family!

I know – it’s hard to get rid of family, friends & shareholders from the day to day operations of the business, but have you considered what effect it is having on the business & the rest of the ‘family’?

“When you ignore performance issues, no one feels good. The business suffers and unnecessary conflict grows. This hurts the business and the family.”

Whilst this article is written specifically about family members, the same could be said of friends & shareholders.

So, what can you do about it?

Use GWC & the 3 strike process.

“No one, especially family members, wants to perform badly and have no one talk about it. It is like having something in your teeth for hours at a party only to find out that no one told you. It is embarrassing and kills trust. Getting these conversations out in the open is hard, but also kind and productive. Invest in your family business by following this process with all employees, especially family members.”

Read more on the EOS blog –


Coffee is more important than ever

Yes I’m back to one of my favourite topics again – decent coffee!

As a loyal customer of Wacaco, I was Invited to pre-purchase one of their new machines. I did this a few months ago & this week It arrived.

I have to say I don’t regret It. The packaging was superb but what’s more important Is that they seem to have seriously Invested In the design of the product.

This one feels so much more sturdy that their original one that I bought years ago.

It’s smaller & has a bigger coffee basket – so It’s perfect for people like me who like a ristretto or espresso coffee that is short, strong & non-bitter.

It comes with its own carry case & a decent Tampa that sits inside the coffee machine.

So If you’re like me & travel a lot for work or enjoy camping (or used to!) & don’t want to take your Jura or Rocket machine camping or into the office with you, then this could be the perfect option.


Some manageable motivation for you.

“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.” Martin Luther King, Jr.

You can download this a wallpaper or lock screen for your phone.


​If you’d like to learn more about any of these tools or would like to find out how I can help you achieve a better life through creating a better business, then book a free Discovery Call with me.

We’ll talk about what you want to get from your business & your life & come up with a plan to do that!

Debra Chantry-Taylor

Certified EOS Implementer | Accredited Family Business Advisor |  Entrepreneurial Leadership & Business Coach | Speaker & Workshop Facilitator